Cancellations must be made within 24 hours after the order is placed. Please
contact a Customer Service Representative in order to cancel your order. You may
cancel your order and obtain a full refund if order has not been shipped and/or
is not awaiting shipment.
Please allow 14 business days for your account to be successfully
refunded in full. You will be notified via email with a confirmation once refund
has been issued.
Customer is responsible for all return shipping and insurance costs. Package
must be in original, unopened packaging without any damage in order to receive a
refund. Shipping and Handling is non-refundable.
Returns and Warranty
If your item is defective and within Warranty you may contact one of friendly Customer Service
Representatives in order to obtain further instructions.
A copy of the invoice and a brief statement indicating the defective nature of the merchandise must be
included. Upon arrival, we will verify the defect. Please note that if we find
the cause to be from wear and tear the customer will incur repair charges and be
responsible for the return shipping cost.
In order to return your item you must obtain a Return Merchandise
Authorization number within 7 Days of purchase from a Customer Service
Representative. Any unauthorized packages returned without a
valid RMA number written on the exterior packaging will be refused and sent back
to the customer.
If the customer has any dissatisfaction with our products they have the
option to receive a refund (40% of the principle amount will charged as handling
and restocking fee) product must be in new condition and not used. There is
absolutely no refund on shipping and handling charges.
Returned items must Be 100% complete, contain ALL original boxes and packing
materials, contain all manuals, accessories and documentation provided by the
manufacturer. Customer is responsible for shipping charges on returned items. We
strongly recommend that you fully insure your return shipment in case it is lost
or damaged and you use a carrier that can provide you with proof of delivery for
All returns and exchanges must be shipped within 3 business days once a
return authorization number has been issued by our customer service dept. A
valid RMA return authorization number must be marked outside the box. Items will
only be accepted if they are returned with all of the original packaging
materials and documentation.